Terms and Conditions for our Cleaning Services:
Regular Cleaning:
Brave Heart will perform the work specified by the Client in a professional manner. Brave Heart reserved the right to make changes to any part of these Terms and Conditions without notice. By ordering Brave Heart services via telephone, e-mail, fax or website, the client is agreeing to be bound by Brave Heart's Terms and Conditions of Service.
The Client must allow the cleaner access to hot water and power. All fragile and breakable items must be secured or removed.
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Carpet Cleaning:
| On carpet cleaning services, there's a minimum of $50 charge to be applied |
One time Cleaning:
The Client is recommended to check the quality of the cleaning work carried out immediately after competion of the work.
1. In the event of the client not being satisfied with the standards of the work done, he/she should contact the company not more than 24 hours after the completion of the service. Unless a good reason is given for late notifications of any complaint, the company will not consider re-doing the job.
2. When booking a cleaning service, the Client is obliged to provide details of name, address, telephone, e-mail addresses and the payment details over the phone. As soon as this information has been submitted, the Client will be sent an e-mail confirmation one business day before the cleaning session has started.
3. In the event of complaints, the Client will allow the company to send a cleaner back to the client's property to complete the work to the client's satisfaction and the company will not normally refund any payment if it's not permitted to return to the client's property to compete the job. |
Insurance:
| Brave Heart's services are insured by full public and employer's liability cover. The cleaners have full public liability insurance. |
Claims:
| In case of a complaints, Brave heart requires to be notified withing 24 hours after the completion of the cleaning work. No claims will be considered after the above mentioned time limit. If the Client is dissatisfied with the work, a cleaner must be allowerd to return and re-do the job at no extra charge |
Equipment:
| Brave Heart will provide all cleaning materials and equipment on request. Please note that this may be subject to a surcharge. |
End of Tenancy Cleaning:
| the standard end of tenancy cleaning service does not include cleaning of walls, ceilings, curtains, balconies, patios, exterior windows and carpets, washing up or laundry. The property must be vacated. |
Carpets:
| brave heart will not be responsible for failing to remove old, permanent stains that cannot be removed using normal carpet cleaning methods. existing damage will be reported prior to commencing to work. |
All prices are subject to VAT.
